This role focuses on improving overall performance, increasing revenue, and ensuring continuous improvement in guest experience, staff development, and safety compliance.
Role Duties
- Develop and implement long-term operational strategies to enhance efficiency and guest satisfaction.
- Work closely with senior management to align fairground operations with broader company goals.
- Identify and implement cost-saving measures while maintaining high service standards.
- Develop contingency plans for emergencies and operational disruptions.
- Oversee budgeting and financial forecasting to ensure profitability.
- Monitor revenue streams and identify opportunities for financial growth.
- Implement data-driven strategies to improve operational efficiency and guest retention.
- Manage supplier relationships to optimize costs and maintain high-quality services.
- Lead a team of supervisors, department heads, and frontline staff
- Develop training programs to enhance staff skills and career progression
- Conduct performance assessments and implement professional development initiatives.
- Oversee customer experience initiatives, ensuring high satisfaction and repeat visits.
- Work with marketing teams to develop strategies for increasing attendance and revenue.
- Monitor customer feedback and use insights to drive improvements.
- Comply with all relevant health and safety guidelines and company policies, use protective equipment (PPE) as required, and maintain a clean, safe work environment.
- Ensure all operations comply with health and safety regulations.
- Conduct in-depth risk assessments and implement necessary improvements.
- Oversee emergency response procedures and ensure all staff are trained in crisis management.
- Work with regulatory bodies to ensure full compliance with amusement park safety standards.
- Ensure the fairground maintains strict safety protocols for guests and staff.
- Regularly review and update health and safety procedures in line with industry standards.
