Selling Park Manager

We are looking for a Selling Park Manager to manage the day-to-day operations of 3 amazing Lodge Parks in Cumbria. This role will be to ensuring the effective delivery of all aspects of the parks' services including self-catering and glamping accommodation, guest experience, retail and catering outlets, park administration, owner services, maintenance, and contractor management.

This role requires a commercially minded manager with strong sales ability, capable of actively selling caravans and lodges and supporting our holiday home sales team. A background in sales within a holiday park, hospitality or property setting will be essential.

Key Responsibilities

Operational Management

• Oversee and ensure the smooth and professional operation of all areas of the park.
• Manage all accommodation, self-catering, glamping units and touring pitches, shop retail, catering, and park facilities to the highest standards.
• Monitor and improve customer service performance, ensuring consistency across all departments.
• Manage annual park budgets and forecasts, including revenue streams and costs.
• Safeguard the park licence and ensure compliance with all legal, health & safety, and licensing requirements.  

Sales & Commercial Performance

• Actively participate in the sales process of holiday homes (caravans and lodges), including handling enquiries, following up leads, and closing sales.
• Work closely with the central support teams to maximise conversion rates and on-park sales opportunities.
• Take responsibility for all revenue streams including holiday home sales, shop retail, catering, pitch fees, and on-park spend.
• Identify and implement initiatives to increase profitability while maintaining high standards of guest satisfaction.
• Understand and report on sales KPIs, stock levels, and sales forecasts.

Customer Experience

• Lead by example in delivering exceptional guest and owner experiences.
• Respond to complex customer queries and complaints, ensuring swift and fair resolution.
• Identify ways to enhance the on-park experience and maximise guest and owner satisfaction.  

Person Specification
Essential:

• Minimum 2 years’ experience in a similar Park Manager / General Manager role.
• Demonstratable experience in holiday home or property sales, with the confidence to lead and manage sales processes.
• Strong leadership, team development, and organisational skills.
• Excellent customer service and communication abilities.
• Commercial acumen with experience managing multiple revenue streams.
• Knowledge of H&S and legal compliance within a hospitality or leisure setting.
• Confident IT and administrative skills including budgeting and reporting.

If you have experience selling holiday homes and operational experience managing teams on park, apply today!